Help Center - Shipping and Returns - FAQs


  • How are orders shipped?
    All orders are shipped via USPS Priority Mail and will arrive 1-3 business days after you place your order.  Most shipments arrive in 2 business days. A tracking number will be emailed to you as soon as your order ships. To estimate delivery to your area, view this map
  • I'm about to leave for my trip. Is faster delivery available?
    Yes! Overnight delivery service is available for an additional fee and is guaranteed to arrive the next business day. Please email us at before placing your order, so we can confirm if we're able to accommodate your overnight delivery request. You can also have you order delivered directly to your destination. Simply enter the address of where you're staying in the shipping address fields in checkout. Be sure to include your name and a separate line with "C/o" (care of) and the hotel name within the shipping address.
  • How long will it take for my order to ship?
    Orders placed before 9am Eastern will ship the same day. Orders placed after 9am Eastern may ship the same day, but are guaranteed to ship by the next business day. We ship Monday through Saturday, excluding federal holidays.
  • I just received my order. Where is my packing slip?
    In an effort cut down on needless paper waste, we do not include a hard copy slip. Please refer to your shipment confirmation email for included products.


    • What is your return policy?
      All unused products from Pack Simply are eligible for return or exchange within 30 days of delivery. Simply use our contact form to let us know what you would like to return or exchange and we'll help you take care of the rest.

    Orders / Products

    • Are all items in stock?
      Yes! All items listed on are in stock. If there's an issue with an item on your order, we'll contact you soon after your order is placed.
    • I've received my order and something is missing or incorrect. What do I do?
      Simply use our contact form to get in touch with us as soon as possible. We'll respond quickly to make arrangements for a replacement to be sent to your home or directly to your destination.
    • Can I make a change to my order after it has been placed?
      It depends. If you've already received a notification that your order has shipped, we can no longer make changes to your order. If your order hasn't shipped yet, changes are no problem! Either way, simply contact us us and we'll do our best to accommodate any request.
    • I can't find my favorite toiletry products in travel size on What do I do?
      Let us know! We're always evaluating and expanding our product line and feedback is super helpful in doing so. Drop us a line at


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